FAQ

The section below gives you some of our frequently asked questions, if your  questions are still unanswered do not hesitate to contact us.

Q. What happens when I am not home to receive my order?
A. OzPharmacy Online uses Australia Post registered mail . If you are not home when your order is delivered the post officer will leave a notice for you.  Your parcel will be available to be picked up at your nearest Australia Post outlet.

Q. Can I fax my prescriptions to you?
A. Australian law does not allow us to dispense faxed prescriptions, we must receive the original prescription in the post before we can supply the goods.

Q. Is my order confidential?
A. All information supplied to OzPharmacy Online remains confidential and will never be passed onto a third party.  Please refer to our Privacy Policy for further information.

Q. What happens if I change my mind about an order and wish to cancel the order?
A. If you want to cancel your order please notify us either by email or phone ASAP. If goods have already been dispatched we are happy to give you a full refund as long as goods are returned in original condition.  Unfortunately postage cannot be refunded. For further information please refer to Returns and Refund Policy.

Q. Can prescription medication be returned for a refund?
A. unfortunately prescription medication cannot be refunded once it has been dispatched and received. Storage conditions cannot be guaranteed once medication has left the store.

Q. Is it safe to use my credit card to pay for products purchased by OzPharmacy Online?
A. OzPharmacy Online uses the latest 128 bit  encryption technology. This technology ensures the highest level of security, all major credit cards can be used with peace of mind through Paypal gateway.

Q. What payment methods do you accept?
A. We accept all major credit cards, Visa, Mastercard through Paypal.

Q. Do you have pharmacist available if I need to ask a question?
A. We have a pharmacist available Monday to Saturday  9am to 6pm and Sunday 10 to 4 to discuss and questions you may have regarding your medication